Windstream: will not let you cancel service. two days, plus...
A Windstream customer review by GetHuman user GetHuman-294782 from November 11th, 2017
Background on GetHuman-294782's case
GetHuman: GetHuman-294782 - can you tell our other Windstream customers when your case took place?
GetHuman-294782: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-294782 a list of common Windstream problems)
GetHuman-294782: "Overcharges" was why I was trying to call.
GetHuman-294782's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-294782: will not let you cancel service. two days, plus ** min! went to chat,was connected but they can't make changes to account.
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
GetHuman-294782: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-294782: I'd give them a four out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
GetHuman-294782: For that I would say five out of five.
GetHuman: And finally- any advice for other Windstream customers?
GetHuman-294782: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-294782 taken from his Windstream customer service problem that occurred on November 10th, 2017.