Just migrated to XO Communications. they are t...
A XO Communications customer review by GetHuman user ~Danapier from November 6th, 2017
Background on ~Danapier's case
GetHuman: ~Danapier - can you tell our other XO Communications customers when your case took place?
~Danapier: Sure. It was afternoon, on November 4th.
GetHuman: Did you reach out to XO Communications, and if so, how?
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Danapier a list of common XO Communications problems)
~Danapier: "Technical support" was why I was trying to call.
~Danapier's review of XO Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Danapier: Just migrated to XO Communications. they are the worst I have ever had to deal with. We are more than two months into this and one phone number is still not available. They will not properly identify the lines we have, and they say this will be corrected tomorrow. The next day we get an email stating, the problem has been repaired and no further action is required. Of course the number is still disconnected, and the numbers are still incorrectly identified.
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
~Danapier: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Danapier: I'd give them a three out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
~Danapier: For that I would say four out of five.
GetHuman: And finally- any advice for other XO Communications customers?
~Danapier: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Danapier taken from his XO Communications customer service problem that occurred on November 4th, 2017.