ZTE: No one can tell me anything about the right par...
A ZTE customer review by GetHuman user ~Bree syrie from November 24th, 2017
Background on ~Bree syrie's case
GetHuman: ~Bree syrie - can you tell our other ZTE customers when your case took place?
~Bree syrie: Sure. It was late at night, on November 14th.
GetHuman: Did you reach out to ZTE, and if so, how?
GetHuman: And which of these common ZTE customer issues best describes the reason you wanted to talk to them?
(Shows ~Bree syrie a list of common ZTE problems)
~Bree syrie: "Service problem" was why I was trying to call.
~Bree syrie's review of ZTE customer service
GetHuman: So how would you sum up your experience for GetHuman's ZTE customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bree syrie: No one can tell me anything about the right parts I have been waiting over a week and then I got the wrong parts in four days and can't get my right parts.. I have been without my phone for a month waiting on them to get this together and they still have not. Their phones are garbage because out of the year I had my ZTE it was sent back four times and each time took a month. Now I have received a newer phone from ZTE but they sent the wrong battery and charger cord for the phone in four days and have yet to ship the correct ones and it's been * days since they were aware of this mistake all together I have been without a phone since October * they won't tell Mr **** new or explain why they can't get their **** together or how much longer it's gonna take
GetHuman: Let's quantify your experience contacting ZTE. On a scale of 1 to 5, how easy is it go get help on a ZTE problem?
~Bree syrie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bree syrie: I'd give them a five out of five on communication.
GetHuman: And what about ZTE's ability to quickly and effectively address your problem?
~Bree syrie: For that I would say five out of five.
GetHuman: And finally- any advice for other ZTE customers?
~Bree syrie: Call them early in the day or late. Don't forget any personal or account information you might need for ZTE to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bree syrie taken from his ZTE customer service problem that occurred on November 14th, 2017.
ZTE
4.00 of 5 stars | 9 reviews
~Bree syrie's ZTE Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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