eSecuritel: Scam scam scam. Had Samsung galaxy s* for about...

A eSecuritel customer review by GetHuman user ~eric from November 23rd, 2017

Background on ~eric's case

GetHuman: ~eric - can you tell our other eSecuritel customers when your case took place?
~eric: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
~eric: I used the 855-309-8342 number I found for on the GetHuman eSecuritel customer phone number page I was on: eSecuritel Customer Service Phone Number
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~eric a list of common eSecuritel problems)
~eric: "Cancel service" was why I was trying to call.

~eric's review of eSecuritel customer service

GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eric: Scam scam scam. Had Samsung galaxy s* for about * months. Paid ** bucks for it with agreement. *.** per month for insurance. They want *** deductible for a refurbished replacement. Scam scam scam
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~eric: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eric: I'd give them a one out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~eric: For that I would say two out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~eric: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eric taken from his eSecuritel customer service problem that occurred on November 18th, 2017.

eSecuritel

1.00 of 5 stars | 92 reviews

~eric's eSecuritel Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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