eSecuritel: My impression is that eSuritel is not ready for...
A eSecuritel customer review by GetHuman user ~Not satisfied from November 18th, 2017
Background on ~Not satisfied's case
GetHuman: ~Not satisfied - can you tell our other eSecuritel customers when your case took place?
~Not satisfied: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~Not satisfied a list of common eSecuritel problems)
~Not satisfied: "Overcharge/Strange charge" was why I was trying to call.
~Not satisfied's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not satisfied: My impression is that eSuritel is not ready for prime time. That is the best assessment I can offer. The worst is that it is a fraud.
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~Not satisfied: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not satisfied: I'd give them a four out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~Not satisfied: For that I would say three out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~Not satisfied: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not satisfied taken from his eSecuritel customer service problem that occurred on November 10th, 2017.