iPledge: Honestly, I only waited about five minutes in o...

A iPledge customer review by GetHuman user ~EmilyR. from November 17th, 2017

Background on ~EmilyR.'s case

GetHuman: ~EmilyR. - can you tell our other iPledge customers when your case took place?
~EmilyR.: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to iPledge, and if so, how?
~EmilyR.: I used the 866-495-0654 number I found for on the GetHuman iPledge customer phone number page I was on: iPledge Customer Service Phone Number
GetHuman: And which of these common iPledge customer issues best describes the reason you wanted to talk to them?
(Shows ~EmilyR. a list of common iPledge problems)
~EmilyR.: "Product information" was why I was trying to call.

~EmilyR.'s review of iPledge customer service

GetHuman: So how would you sum up your experience for GetHuman's iPledge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EmilyR.: Honestly, I only waited about five minutes in order to talk to a real person. They helped me out a bunch. I was even helped with a walkthrough on the whole website! Thank you! (':
GetHuman: Let's quantify your experience contacting iPledge. On a scale of 1 to 5, how easy is it go get help on a iPledge problem?
~EmilyR.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EmilyR.: I'd give them a five out of five on communication.
GetHuman: And what about iPledge's ability to quickly and effectively address your problem?
~EmilyR.: For that I would say three out of five.
GetHuman: And finally- any advice for other iPledge customers?
~EmilyR.: Call them early in the day or late. Don't forget any personal or account information you might need for iPledge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EmilyR. taken from his iPledge customer service problem that occurred on November 8th, 2017.

iPledge

2.50 of 5 stars | 21 reviews

~EmilyR.'s iPledge Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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