iPledge: Never could get to a person. Lab work done on F...
A iPledge customer review by GetHuman user GetHuman-374769 from November 23rd, 2017
Background on GetHuman-374769's case
GetHuman: GetHuman-374769 - can you tell our other iPledge customers when your case took place?
GetHuman-374769: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to iPledge, and if so, how?
GetHuman: And which of these common iPledge customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374769 a list of common iPledge problems)
GetHuman-374769: "Returns" was why I was trying to call.
GetHuman-374769's review of iPledge customer service
GetHuman: So how would you sum up your experience for GetHuman's iPledge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374769: Never could get to a person. Lab work done on Friday, dermatologist the following wed. Completed the ipledge questions, Thursday (had to wait for dr to input info to ipledge from appt), tried to get Rx Thursday. Needed preauthorization, got that Friday, unable to get Rx because today is & days after lab work! Have to wait * more weeks for another pregnancy test, then wait for results together dr, then we can get Rx! This is a horrible program!!!
GetHuman: Let's quantify your experience contacting iPledge. On a scale of 1 to 5, how easy is it go get help on a iPledge problem?
GetHuman-374769: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374769: I'd give them a two out of five on communication.
GetHuman: And what about iPledge's ability to quickly and effectively address your problem?
GetHuman-374769: For that I would say five out of five.
GetHuman: And finally- any advice for other iPledge customers?
GetHuman-374769: Call them early in the day or late. Don't forget any personal or account information you might need for iPledge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374769 taken from his iPledge customer service problem that occurred on November 22nd, 2017.