iPledge: Try to get an actual person to respond to a que...
A iPledge customer review by GetHuman user ~Amy from November 7th, 2017
Background on ~Amy's case
GetHuman: ~Amy - can you tell our other iPledge customers when your case took place?
~Amy: Yes I can. It was morning, on October 30th.
GetHuman: Did you reach out to iPledge, and if so, how?
GetHuman: And which of these common iPledge customer issues best describes the reason you wanted to talk to them?
(Shows ~Amy a list of common iPledge problems)
~Amy: "Overcharge/Strange charge" was why I was trying to call.
~Amy's review of iPledge customer service
GetHuman: So how would you sum up your experience for GetHuman's iPledge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amy: Try to get an actual person to respond to a question not previously anticipated by the computer's menu--*) it is impossible to reach a living person, *) if you're question wasn't previously anticipated, you might as well be on the dark side of the moon. I am tempted to "report a pregnancy" just on the off-chance that a human answers when I do.
GetHuman: Let's quantify your experience contacting iPledge. On a scale of 1 to 5, how easy is it go get help on a iPledge problem?
~Amy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amy: I'd give them a five out of five on communication.
GetHuman: And what about iPledge's ability to quickly and effectively address your problem?
~Amy: For that I would say two out of five.
GetHuman: And finally- any advice for other iPledge customers?
~Amy: Call them early in the day or late. Don't forget any personal or account information you might need for iPledge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amy taken from his iPledge customer service problem that occurred on October 30th, 2017.