iYogi: My mother-in-law paid them $**** for support on...
A iYogi customer review by GetHuman user ~mathews22 from November 10th, 2017
Background on ~mathews22's case
GetHuman: ~mathews22 - can you tell our other iYogi customers when your case took place?
~mathews22: Yes I can. It was evening, on November 2nd.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~mathews22 a list of common iYogi problems)
~mathews22: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~mathews22's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mathews22: My mother-in-law paid them $**** for support on two computers. The first time she used them was to set up a HP wireless printer*scanner over the network and they had this set up in ten minutes....**The second time she used them because her keyboard was flipping out whenever she clicked in a text box it typed spaces over and over. she was told that the system has virus and they installed an antivirus and after * hrs finally the issue was fixed.**They did a good job.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~mathews22: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mathews22: I'd give them a three out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~mathews22: For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
~mathews22: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mathews22 taken from his iYogi customer service problem that occurred on November 2nd, 2017.