iYogi: Technician was very knowledgable, professional...
A iYogi customer review by GetHuman user ~Kate Renert from November 1st, 2017
Background on ~Kate Renert 's case
GetHuman: ~Kate Renert - can you tell our other iYogi customers when your case took place?
~Kate Renert : Yup. It was middle of the night, on October 26th.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~Kate Renert a list of common iYogi problems)
~Kate Renert : "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~Kate Renert 's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kate Renert : Technician was very knowledgable, professional, and helpful. He was able to communicate all issues in a easy to understand manner. All issues are now fixed and I feel comfortable with the virusprotection I now have on my pc.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~Kate Renert : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kate Renert : I'd give them a two out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~Kate Renert : For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
~Kate Renert : Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kate Renert taken from his iYogi customer service problem that occurred on October 26th, 2017.