eBay: ALWAYS HAVE TO TALK WITH PEOPLE OUTSIDE THE US...
A eBay customer review by GetHuman user ~RENOGOLFER from November 25th, 2017
Background on ~RENOGOLFER's case
GetHuman: ~RENOGOLFER - can you tell our other eBay customers when your case took place?
~RENOGOLFER: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~RENOGOLFER a list of common eBay problems)
~RENOGOLFER: "Make a purchase" was why I was trying to contact.
~RENOGOLFER's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RENOGOLFER: ALWAYS HAVE TO TALK WITH PEOPLE OUTSIDE THE US. WHY ARE WE NOT GIVING THESE JOBS TO THE AMERICAN PEOPLE? THESE OVERSEAS CUSTOMER SERVICE REPS HAVE NO CLUE AND I AM ALWAYS GETTING PASSED OFF TO OTHER DEPARTMENTS OR I GET PUT ON HOLD AND A LOT OF TIME HUNG UP ON OR DISCCONNECTED. IS THIS WHY EBAYS LAYING OFF **** * PEOPLE IN THE US? SHOULDNT THEY CONCIDER LAYING OFF PEOPLE OUTSIDE OF THE US? EBAY EXPECTS EXCELLENT CUSTOMER SERVICE FROM US AS SELLERS, BUT CAN'T EVEN COME CLOSE TO THE CUSTOMER SERVICE THEMSELVES.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~RENOGOLFER: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RENOGOLFER: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~RENOGOLFER: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
~RENOGOLFER: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RENOGOLFER taken from his eBay customer service problem that occurred on November 23rd, 2017.