ebay and paypal have notorious poor customer se...
A eBay customer review by GetHuman user GetHuman-435790 from November 17th, 2017
Background on GetHuman-435790's case
GetHuman: GetHuman-435790 - can you tell our other eBay customers when your case took place?
GetHuman-435790: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-435790 a list of common eBay problems)
GetHuman-435790: "Account access" was why I was trying to contact.
GetHuman-435790's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-435790: ebay and paypal have notorious poor customer service. i now write to their CEO's and every member of their Board of Directors. you can google names and addresses. you must write "personal & confidential" on the letter. by law, only they can open it. i am getting outstanding service now. write to the ceos, management teams and directors
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
GetHuman-435790: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-435790: I'd give them a one out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
GetHuman-435790: For that I would say two out of five.
GetHuman: And finally- any advice for other eBay customers?
GetHuman-435790: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-435790 taken from his eBay customer service problem that occurred on November 12th, 2017.