eHarmony: Just saw that I supposedly received a message o...
A eHarmony customer review by GetHuman user ~Anonymous Mule from November 28th, 2017
Background on ~Anonymous Mule's case
GetHuman: ~Anonymous Mule - can you tell our other eHarmony customers when your case took place?
~Anonymous Mule: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous Mule a list of common eHarmony problems)
~Anonymous Mule: "Account Setup" was why I was trying to call.
~Anonymous Mule's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous Mule: Just saw that I supposedly received a message on July * when in reality I just got it today. Thanks a lot, Eharmony. Oh and thanks for your service being out today as well.
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~Anonymous Mule: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous Mule: I'd give them a one out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~Anonymous Mule: For that I would say two out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~Anonymous Mule: Call them early in the day or late. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous Mule taken from his eHarmony customer service problem that occurred on November 19th, 2017.