eMachines: I read my serial number to the roboanswer machi...
A eMachines customer review by GetHuman user ~buzzard from November 23rd, 2017
Background on ~buzzard's case
GetHuman: ~buzzard - can you tell our other eMachines customers when your case took place?
~buzzard: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to eMachines, and if so, how?
GetHuman: And which of these common eMachines customer issues best describes the reason you wanted to talk to them?
(Shows ~buzzard a list of common eMachines problems)
~buzzard: "Repairs" was why I was trying to call.
~buzzard's review of eMachines customer service
GetHuman: So how would you sum up your experience for GetHuman's eMachines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~buzzard: I read my serial number to the roboanswer machine and it read it back correctly. Then "she" said your serial number does not match our machines and hung up (my Acer quit a few days past the ** day guarantee). Now I have a dead Acer tablet with no help.
GetHuman: Let's quantify your experience contacting eMachines. On a scale of 1 to 5, how easy is it go get help on a eMachines problem?
~buzzard: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~buzzard: I'd give them a two out of five on communication.
GetHuman: And what about eMachines's ability to quickly and effectively address your problem?
~buzzard: For that I would say one out of five.
GetHuman: And finally- any advice for other eMachines customers?
~buzzard: Call them early in the day or late. Don't forget any personal or account information you might need for eMachines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~buzzard taken from his eMachines customer service problem that occurred on November 19th, 2017.