I was forced by cricket to go thru esecuritel t...
A eSecuritel customer review by GetHuman user ~unsatisfied from November 14th, 2017
Background on ~unsatisfied's case
GetHuman: ~unsatisfied - can you tell our other eSecuritel customers when your case took place?
~unsatisfied: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~unsatisfied a list of common eSecuritel problems)
~unsatisfied: "Service problem" was why I was trying to call.
~unsatisfied's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsatisfied: I was forced by cricket to go thru esecuritel to replace a dysfunctional phone. I had to pay $** for the replacement. Nobody told me I only had ** to return the old phone before my card was charged. It was charged $*** (the phone new only cost $***) I returned the old phone and have been calling for over a month to find out when I will be credited the amount back to my card. After a month of calling, they tell me Friday they will not be refunding my money because I didn't return within their ** day period. They wouldn't be refunding my money and they refused to return my phone. SCAM!
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~unsatisfied: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsatisfied: I'd give them a three out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~unsatisfied: For that I would say four out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~unsatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsatisfied taken from his eSecuritel customer service problem that occurred on November 12th, 2017.