eSecuritel: They wouldn't fix my Samsung S*, they used the...
A eSecuritel customer review by GetHuman user ~Barry from November 21st, 2017
Background on ~Barry's case
GetHuman: ~Barry - can you tell our other eSecuritel customers when your case took place?
~Barry: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~Barry a list of common eSecuritel problems)
~Barry: "Overcharge/Strange charge" was why I was trying to call.
~Barry's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barry: They wouldn't fix my Samsung S*, they used the excuse that I dropped the phone * months earlier cracked the screen and since I wouldn't pay $*** for an outer screen they won't fix the current failed digitizer that broke in a separate incident! They have never rendered any service to me and are refusing to refund the money I have paid them for ** months.
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~Barry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barry: I'd give them a two out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~Barry: For that I would say three out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~Barry: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barry taken from his eSecuritel customer service problem that occurred on November 15th, 2017.