eSecuritel: SCAM! Lies! Language barrier! Couldn't find my...
A eSecuritel customer review by GetHuman user ~Ruty from November 26th, 2017
Background on ~Ruty's case
GetHuman: ~Ruty - can you tell our other eSecuritel customers when your case took place?
~Ruty: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~Ruty a list of common eSecuritel problems)
~Ruty: "Technical support" was why I was trying to call.
~Ruty's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ruty: SCAM! Lies! Language barrier! Couldn't find my info. I asked * manager*supervisor waited on hold over *** hour. Same person came back & pretended * b manager & claimed to cancel deduction from checking account. I cancelled my debit card * prevent them from continued billing. After all they lied about not finding my info, then being a supervisor. HORRIBLE company...SCAM...Thieves, liars!!!!
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~Ruty: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ruty: I'd give them a one out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~Ruty: For that I would say four out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~Ruty: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ruty taken from his eSecuritel customer service problem that occurred on November 17th, 2017.