eSecuritel: Total scam!!!! Will be speaking to an attorney...
A eSecuritel customer review by GetHuman user ~Cpro from November 25th, 2017
Background on ~Cpro's case
GetHuman: ~Cpro - can you tell our other eSecuritel customers when your case took place?
~Cpro: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~Cpro a list of common eSecuritel problems)
~Cpro: "Setup service" was why I was trying to call.
~Cpro's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cpro: Total scam!!!! Will be speaking to an attorney about this ****! Not once, but TWICE they sent me a fake iphone *s!! AND also sent me a badly refurbished *s that had a huge chunk out of the front of the glass! This is freaking ridiculous! They claim that the refurbished ones will have non-authentic parts in them, thats why the backs didnt have serial numbers on them. BS! One of them overheats to the point of causing red burn marks on the skin! Horrible company! Shame on Verizon for working with this company!
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~Cpro: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cpro: I'd give them a one out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~Cpro: For that I would say two out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~Cpro: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cpro taken from his eSecuritel customer service problem that occurred on November 20th, 2017.