eSecuritel: i am waiting for S* REPLACEMENT TO THE REPLACEM...
A eSecuritel customer review by GetHuman user ~REBECCA FEDEL from November 20th, 2017
Background on ~REBECCA FEDEL's case
GetHuman: ~REBECCA FEDEL - can you tell our other eSecuritel customers when your case took place?
~REBECCA FEDEL: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~REBECCA FEDEL a list of common eSecuritel problems)
~REBECCA FEDEL: "Update account information" was why I was trying to call.
~REBECCA FEDEL's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~REBECCA FEDEL: i am waiting for S* REPLACEMENT TO THE REPLACEMENT THEY SENT ME YESTERDAY. THE PHONE WAS IN POOR PHYSICAL SHAPE ( LOOKED LIKE WHOEVER REPLACED THE FRONT WAS IN A HURRY.... SO WE WILL SEE IF IT WILL BE FAST OR SLOW... BUT FIRST TIME DELIVERED WITHIN THREE DAYS... SO i CANT COMPLAIN ABOUT THE SERVICE
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~REBECCA FEDEL: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~REBECCA FEDEL: I'd give them a one out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~REBECCA FEDEL: For that I would say one out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~REBECCA FEDEL: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~REBECCA FEDEL taken from his eSecuritel customer service problem that occurred on November 19th, 2017.