iFit: How can a company have over *.* hour wait time...

A iFit customer review by GetHuman user ~Sean from November 20th, 2017

Background on ~Sean's case

GetHuman: ~Sean - can you tell our other iFit customers when your case took place?
~Sean: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to iFit, and if so, how?
~Sean: I used the 866-608-1798 number I found for on the GetHuman iFit customer phone number page I was on: iFit Customer Service Phone Number
GetHuman: And which of these common iFit customer issues best describes the reason you wanted to talk to them?
(Shows ~Sean a list of common iFit problems)
~Sean: "Overcharge/Strange charge" was why I was trying to call.

~Sean's review of iFit customer service

GetHuman: So how would you sum up your experience for GetHuman's iFit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sean: How can a company have over *.* hour wait time on the phone and still, no one answered. Tried the Auto Callback - NEVER called me back.
GetHuman: Let's quantify your experience contacting iFit. On a scale of 1 to 5, how easy is it go get help on a iFit problem?
~Sean: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sean: I'd give them a one out of five on communication.
GetHuman: And what about iFit's ability to quickly and effectively address your problem?
~Sean: For that I would say two out of five.
GetHuman: And finally- any advice for other iFit customers?
~Sean: Call them early in the day or late. Don't forget any personal or account information you might need for iFit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sean taken from his iFit customer service problem that occurred on November 13th, 2017.

iFit

1.00 of 5 stars | 23 reviews

~Sean's iFit Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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