iFit: no one ever answered..called back and recording...
A iFit customer review by GetHuman user ~kevin1 from November 25th, 2017
Background on ~kevin1's case
GetHuman: ~kevin1 - can you tell our other iFit customers when your case took place?
~kevin1: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to iFit, and if so, how?
GetHuman: And which of these common iFit customer issues best describes the reason you wanted to talk to them?
(Shows ~kevin1 a list of common iFit problems)
~kevin1: "Complaint" was why I was trying to call.
~kevin1's review of iFit customer service
GetHuman: So how would you sum up your experience for GetHuman's iFit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kevin1: no one ever answered..called back and recording said closed for *.* hour to train staff to further assist you. worst customer service ever
GetHuman: Let's quantify your experience contacting iFit. On a scale of 1 to 5, how easy is it go get help on a iFit problem?
~kevin1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kevin1: I'd give them a one out of five on communication.
GetHuman: And what about iFit's ability to quickly and effectively address your problem?
~kevin1: For that I would say one out of five.
GetHuman: And finally- any advice for other iFit customers?
~kevin1: Call them early in the day or late. Don't forget any personal or account information you might need for iFit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kevin1 taken from his iFit customer service problem that occurred on November 18th, 2017.