iFit: Their support line is five attempts to redirect...
A iFit customer review by GetHuman user ~Terrible Service from November 24th, 2017
Background on ~Terrible Service's case
GetHuman: ~Terrible Service - can you tell our other iFit customers when your case took place?
~Terrible Service: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to iFit, and if so, how?
GetHuman: And which of these common iFit customer issues best describes the reason you wanted to talk to them?
(Shows ~Terrible Service a list of common iFit problems)
~Terrible Service: "Cancel order" was why I was trying to call.
~Terrible Service's review of iFit customer service
GetHuman: So how would you sum up your experience for GetHuman's iFit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terrible Service: Their support line is five attempts to redirect you to some lottery scam, and if you do avoid it all then the line answers "Hang up now. Hang up now" followed by loud static noise until you hang up. It's beyond horrible, its probably illegal.
GetHuman: Let's quantify your experience contacting iFit. On a scale of 1 to 5, how easy is it go get help on a iFit problem?
~Terrible Service: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terrible Service: I'd give them a one out of five on communication.
GetHuman: And what about iFit's ability to quickly and effectively address your problem?
~Terrible Service: For that I would say one out of five.
GetHuman: And finally- any advice for other iFit customers?
~Terrible Service: Call them early in the day or late. Don't forget any personal or account information you might need for iFit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terrible Service taken from his iFit customer service problem that occurred on November 22nd, 2017.