iHerb.com: Waited for ** mins to get someone to pick up my...
A iHerb.com customer review by GetHuman user ~iHerb shit from November 17th, 2017
Background on ~iHerb shit's case
GetHuman: ~iHerb shit - can you tell our other iHerb.com customers when your case took place?
~iHerb shit: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to iHerb.com, and if so, how?
GetHuman: And which of these common iHerb.com customer issues best describes the reason you wanted to talk to them?
(Shows ~iHerb shit a list of common iHerb.com problems)
~iHerb shit: "Warranty claim" was why I was trying to call.
~iHerb shit's review of iHerb.com customer service
GetHuman: So how would you sum up your experience for GetHuman's iHerb.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~iHerb shit: Waited for ** mins to get someone to pick up my call so that I could follow up on my order and end up the customer service told me that there's nothing he can do to track an order without tracking number (Global Priority Mail by DHL)
GetHuman: Let's quantify your experience contacting iHerb.com. On a scale of 1 to 5, how easy is it go get help on a iHerb.com problem?
~iHerb shit: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~iHerb shit: I'd give them a one out of five on communication.
GetHuman: And what about iHerb.com's ability to quickly and effectively address your problem?
~iHerb shit: For that I would say one out of five.
GetHuman: And finally- any advice for other iHerb.com customers?
~iHerb shit: Call them early in the day or late. Don't forget any personal or account information you might need for iHerb.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~iHerb shit taken from his iHerb.com customer service problem that occurred on November 14th, 2017.