iTunes: The assistant was very apologetic and hopped ri...
A iTunes customer review by GetHuman user ~csg from November 19th, 2017
Background on ~csg's case
GetHuman: ~csg - can you tell our other iTunes customers when your case took place?
~csg: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~csg a list of common iTunes problems)
~csg: "Dispute a Charge" was why I was trying to call.
~csg's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~csg: The assistant was very apologetic and hopped right on my problem.**My ** yr old grandson has an iPod that we've had to put iTunes on in order for him to get apps and games. Problem is, to have iTunes a valid charge acct has to be active. Ooops, no money in bank acct! iTunes store charges are out the roof. *st time $*** he didn't realize he'd chged. Last night order was $*.**, today $** chged to Bank acct. Gotta be another way but I've searched support, iTunes and more. Now VERY upset. I am waiting for a phone call back.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~csg: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~csg: I'd give them a three out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~csg: For that I would say two out of five.
GetHuman: And finally- any advice for other iTunes customers?
~csg: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~csg taken from his iTunes customer service problem that occurred on November 14th, 2017.