received itunes card that was not readable. itu...

A iTunes customer review by GetHuman user ~itunes stinks from November 8th, 2017

Background on ~itunes stinks's case

GetHuman: ~itunes stinks - can you tell our other iTunes customers when your case took place?
~itunes stinks: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to iTunes, and if so, how?
~itunes stinks: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~itunes stinks a list of common iTunes problems)
~itunes stinks: "Change order" was why I was trying to call.

~itunes stinks's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~itunes stinks: received itunes card that was not readable. itunes would not help me for days- finally sent me to a website to fill out a form- they stink
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~itunes stinks: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~itunes stinks: I'd give them a five out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~itunes stinks: For that I would say four out of five.
GetHuman: And finally- any advice for other iTunes customers?
~itunes stinks: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~itunes stinks taken from his iTunes customer service problem that occurred on October 30th, 2017.

iTunes

2.83 of 5 stars | 179 reviews

~itunes stinks's iTunes Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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