iYogi: After learning that my son tried "reinstalling...
A iYogi customer review by GetHuman user GetHuman-272941 from October 29th, 2017
Background on GetHuman-272941's case
GetHuman: GetHuman-272941 - can you tell our other iYogi customers when your case took place?
GetHuman-272941: Sure. It was afternoon, on October 25th.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-272941 a list of common iYogi problems)
GetHuman-272941: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
GetHuman-272941's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-272941: After learning that my son tried "reinstalling windows" to fix a virus infection he had gotten on our family computer I went into a state of panic.*This kid knows just about as much about computers as I do - next to nothing.*Sure enough, when I looked at the computer later that day the internet wasnt working and it would only boot up half of the time. I called Iyogi to get some help with my situation.***It was difficult, first, to get them to answer the phone and sencond, to talk to me patiently and explain the situation in language I could understand. I felt overwhelmed with technobabble that I did not understand and felt that I was being talked down to about the situation.**Im sorry im not a computer expert - I was explaining the situation the best I knew how - the internet wasnt working and it was having trouble starting at all! I arranged for one of their technicians to come to the house to check it out.***Long story short, the guy who came to assess the situation was very knowledg
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
GetHuman-272941: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-272941: I'd give them a three out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
GetHuman-272941: For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
GetHuman-272941: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-272941 taken from his iYogi customer service problem that occurred on October 25th, 2017.