Trustco Bank: oh my, i can't offer enough warnings about this...
A Trustco Bank customer review by GetHuman user ~do your banking elsewhere from November 22nd, 2017
Background on ~do your banking elsewhere's case
GetHuman: ~do your banking elsewhere - can you tell our other Trustco Bank customers when your case took place?
~do your banking elsewhere: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Trustco Bank, and if so, how?
GetHuman: And which of these common Trustco Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~do your banking elsewhere a list of common Trustco Bank problems)
~do your banking elsewhere: "Setup an account" was why I was trying to call.
~do your banking elsewhere's review of Trustco Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Trustco Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~do your banking elsewhere: oh my, i can't offer enough warnings about this bank. the turnover of the branch managers is almost WEEKLY (pointless to develop personal relationships with them...'cause they won't be there when you need them). my next concern is their online bill-pay function which DEDUCTS SCHEDULED PAYMENTS FROM YOUR ACCOUNT BALANCES THE MOMENT A PAYMENT IS SCHEDULED. in other words, you lose access to those funds IMMEDIATELY, despite the fact that the payment may not be sent to the vendor*or collected by the payee for several weeks from when the payment is scheduled.*FINALLY...this bank scheduled a major upgrade of their online banking platform in mid-july ****. today is FOUR DAYS after the upgrade, and i still CANNOT ACCESS the online billpay function. i cannot see my payees or my payment history, and have to call an *** number to manually have one of their customer service reps facilitate required payments on my behalf. i have called the bank each day since the upgrade...waited indefinitely to sp
GetHuman: Let's quantify your experience contacting Trustco Bank. On a scale of 1 to 5, how easy is it go get help on a Trustco Bank problem?
~do your banking elsewhere: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~do your banking elsewhere: I'd give them a one out of five on communication.
GetHuman: And what about Trustco Bank's ability to quickly and effectively address your problem?
~do your banking elsewhere: For that I would say two out of five.
GetHuman: And finally- any advice for other Trustco Bank customers?
~do your banking elsewhere: Call them early in the day or late. Don't forget any personal or account information you might need for Trustco Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~do your banking elsewhere taken from his Trustco Bank customer service problem that occurred on November 13th, 2017.