Briggs & Stratton: Person I talked to said he was costumer service...
A Briggs & Stratton customer review by GetHuman user ~Iver from November 10th, 2017
Background on ~Iver's case
GetHuman: ~Iver - can you tell our other Briggs & Stratton customers when your case took place?
~Iver: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Briggs & Stratton, and if so, how?
GetHuman: And which of these common Briggs & Stratton customer issues best describes the reason you wanted to talk to them?
(Shows ~Iver a list of common Briggs & Stratton problems)
~Iver: "Repairs" was why I was trying to contact.
~Iver's review of Briggs & Stratton customer service
GetHuman: So how would you sum up your experience for GetHuman's Briggs & Stratton customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Iver: Person I talked to said he was costumer service and could not forward problem to their techinal people, he had no e-mail or anyway to contact so they could call me or e-mail me.Bad,bad,bad company, selling junk.Iwill never own another one of their products. No service for this junk.Have two of these engins one is* year newer Model*XXXXXXXXXXXXX
GetHuman: Let's quantify your experience contacting Briggs & Stratton. On a scale of 1 to 5, how easy is it go get help on a Briggs & Stratton problem?
~Iver: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Iver: I'd give them a one out of five on communication.
GetHuman: And what about Briggs & Stratton's ability to quickly and effectively address your problem?
~Iver: For that I would say two out of five.
GetHuman: And finally- any advice for other Briggs & Stratton customers?
~Iver: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Briggs & Stratton to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Iver taken from his Briggs & Stratton customer service problem that occurred on November 1st, 2017.