Briggs & Stratton: Tried auto call back. That didn't work. Tried...
A Briggs & Stratton customer review by GetHuman user GetHuman-336918 from November 21st, 2017
Background on GetHuman-336918's case
GetHuman: GetHuman-336918 - can you tell our other Briggs & Stratton customers when your case took place?
GetHuman-336918: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Briggs & Stratton, and if so, how?
GetHuman: And which of these common Briggs & Stratton customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-336918 a list of common Briggs & Stratton problems)
GetHuman-336918: "Repairs" was why I was trying to contact.
GetHuman-336918's review of Briggs & Stratton customer service
GetHuman: So how would you sum up your experience for GetHuman's Briggs & Stratton customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-336918: Tried auto call back. That didn't work. Tried '***' number. Got to agent prompt and was told wait would be * min. nothing happened after more than ** min. I'm under the impression B&S has only * agent on customer service. I hung up in both cases. Even the website is no help.
GetHuman: Let's quantify your experience contacting Briggs & Stratton. On a scale of 1 to 5, how easy is it go get help on a Briggs & Stratton problem?
GetHuman-336918: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-336918: I'd give them a one out of five on communication.
GetHuman: And what about Briggs & Stratton's ability to quickly and effectively address your problem?
GetHuman-336918: For that I would say four out of five.
GetHuman: And finally- any advice for other Briggs & Stratton customers?
GetHuman-336918: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Briggs & Stratton to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-336918 taken from his Briggs & Stratton customer service problem that occurred on November 14th, 2017.