HealthPort Inc.: I have had a request for records from HealthPor...
A HealthPort Inc. customer review by GetHuman user ~RJL from November 27th, 2017
Background on ~RJL's case
GetHuman: ~RJL - can you tell our other HealthPort Inc. customers when your case took place?
~RJL: Sure. It was late at night, on November 21st.
GetHuman: Did you reach out to HealthPort Inc., and if so, how?
GetHuman: And which of these common HealthPort Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~RJL a list of common HealthPort Inc. problems)
~RJL: "Update account information" was why I was trying to call.
~RJL's review of HealthPort Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthPort Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RJL: I have had a request for records from HealthPort for over * months. During this time only one supervisor has returned my call...several days late. When I returned the call, I had to leave a voice mail message. NOw I am trying to get in touch again since yesterday. This is the most unresponsive company I have ever had to deal with. Even doctors and doctors employees have told me they are a big problem.
GetHuman: Let's quantify your experience contacting HealthPort Inc.. On a scale of 1 to 5, how easy is it go get help on a HealthPort Inc. problem?
~RJL: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RJL: I'd give them a one out of five on communication.
GetHuman: And what about HealthPort Inc.'s ability to quickly and effectively address your problem?
~RJL: For that I would say four out of five.
GetHuman: And finally- any advice for other HealthPort Inc. customers?
~RJL: Call them early in the day or late. Don't forget any personal or account information you might need for HealthPort Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RJL taken from his HealthPort Inc. customer service problem that occurred on November 21st, 2017.