HealthPort Inc.: We had to call twice and both times we never go...
A HealthPort Inc. customer review by GetHuman user ~Anonymous from November 19th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other HealthPort Inc. customers when your case took place?
~Anonymous: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to HealthPort Inc., and if so, how?
GetHuman: And which of these common HealthPort Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common HealthPort Inc. problems)
~Anonymous: "Renew coverage" was why I was trying to call.
~Anonymous's review of HealthPort Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's HealthPort Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: We had to call twice and both times we never got to speak with management as we requested. Agent **** and **** are absolutely cluless and disrespectful. I was told that it was time for agent **** to go home so he will end the conversation with us. I am actually changing my doctor that I have no problem with but I could not deal with the ignorance and lack of respect of the Health Port CSRs.Before I change my provider I will let them know that this is the reason why. Wher do this company finds CSR like this as I worked for years in customer service and this type of behavior was never acceptable.
GetHuman: Let's quantify your experience contacting HealthPort Inc.. On a scale of 1 to 5, how easy is it go get help on a HealthPort Inc. problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about HealthPort Inc.'s ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other HealthPort Inc. customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for HealthPort Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his HealthPort Inc. customer service problem that occurred on November 12th, 2017.