1&1 Internet, Inc.: I had a *and* legal matter addressed months ago...
A 1&1 Internet, Inc. customer review by GetHuman user ~aaaa from November 12th, 2017
Background on ~aaaa's case
GetHuman: ~aaaa - can you tell our other 1&1 Internet, Inc. customers when your case took place?
~aaaa: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to 1&1 Internet, Inc., and if so, how?
GetHuman: And which of these common 1&1 Internet, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~aaaa a list of common 1&1 Internet, Inc. problems)
~aaaa: "Update account information" was why I was trying to call.
~aaaa's review of 1&1 Internet, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's 1&1 Internet, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aaaa: I had a *and* legal matter addressed months ago on copyright, trademark infringement and intellectual property theft by a former employee. *AND*.com did not address this legal matter on time nor did they respectfully resolve my problem. All I asked was for the account, my account that got hacked by a former employee was locked until a judge issues a court order. Still
GetHuman: Let's quantify your experience contacting 1&1 Internet, Inc.. On a scale of 1 to 5, how easy is it go get help on a 1&1 Internet, Inc. problem?
~aaaa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aaaa: I'd give them a four out of five on communication.
GetHuman: And what about 1&1 Internet, Inc.'s ability to quickly and effectively address your problem?
~aaaa: For that I would say three out of five.
GetHuman: And finally- any advice for other 1&1 Internet, Inc. customers?
~aaaa: Call them early in the day or late. Don't forget any personal or account information you might need for 1&1 Internet, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aaaa taken from his 1&1 Internet, Inc. customer service problem that occurred on November 7th, 2017.