1&1 Internet, Inc.: The representative didn't entirely know what he...
A 1&1 Internet, Inc. customer review by GetHuman user ~abcd from November 17th, 2017
Background on ~abcd's case
GetHuman: ~abcd - can you tell our other 1&1 Internet, Inc. customers when your case took place?
~abcd: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to 1&1 Internet, Inc., and if so, how?
GetHuman: And which of these common 1&1 Internet, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~abcd a list of common 1&1 Internet, Inc. problems)
~abcd: "Update account information" was why I was trying to call.
~abcd's review of 1&1 Internet, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's 1&1 Internet, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abcd: The representative didn't entirely know what he was talking about (said it was impossible to backup a website to transfer to a new domain, that I need to rebuild the site from scratch), but I did get *some* valuable information. Wait wasn't very bad.
GetHuman: Let's quantify your experience contacting 1&1 Internet, Inc.. On a scale of 1 to 5, how easy is it go get help on a 1&1 Internet, Inc. problem?
~abcd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abcd: I'd give them a one out of five on communication.
GetHuman: And what about 1&1 Internet, Inc.'s ability to quickly and effectively address your problem?
~abcd: For that I would say three out of five.
GetHuman: And finally- any advice for other 1&1 Internet, Inc. customers?
~abcd: Call them early in the day or late. Don't forget any personal or account information you might need for 1&1 Internet, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~abcd taken from his 1&1 Internet, Inc. customer service problem that occurred on November 12th, 2017.