24 Hour Fitness: Very noisy call center so extremely difficult t...
A 24 Hour Fitness customer review by GetHuman user GetHuman-107515 from November 18th, 2017
Background on GetHuman-107515's case
GetHuman: GetHuman-107515 - can you tell our other 24 Hour Fitness customers when your case took place?
GetHuman-107515: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to 24 Hour Fitness, and if so, how?
GetHuman: And which of these common 24 Hour Fitness customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107515 a list of common 24 Hour Fitness problems)
GetHuman-107515: "Complaint" was why I was trying to call.
GetHuman-107515's review of 24 Hour Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's 24 Hour Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107515: Very noisy call center so extremely difficult to hear the conversation. The CSR was able to quickly update my account and address my concern though, so I was very happy with the outcome.
GetHuman: Let's quantify your experience contacting 24 Hour Fitness. On a scale of 1 to 5, how easy is it go get help on a 24 Hour Fitness problem?
GetHuman-107515: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107515: I'd give them a five out of five on communication.
GetHuman: And what about 24 Hour Fitness's ability to quickly and effectively address your problem?
GetHuman-107515: For that I would say four out of five.
GetHuman: And finally- any advice for other 24 Hour Fitness customers?
GetHuman-107515: Call them early in the day or late. Don't forget any personal or account information you might need for 24 Hour Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107515 taken from his 24 Hour Fitness customer service problem that occurred on November 8th, 2017.