AAA, in my humble opinion, completely ripped me...

A AAA customer review by GetHuman user ~Scogipa from November 20th, 2017

Background on ~Scogipa's case

GetHuman: ~Scogipa - can you tell our other AAA customers when your case took place?
~Scogipa: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to AAA, and if so, how?
~Scogipa: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Scogipa a list of common AAA problems)
~Scogipa: "Overcharge/Strange charge" was why I was trying to call.

~Scogipa's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scogipa: AAA, in my humble opinion, completely ripped me off. They made unauthorized changes to my plan without my knowledge or approval. I tried repeatedly to discuss it with them and their response was basically, sorry but its our way not yours. I still have ** more months on my paid up plan but they changed it and WILL NOT change it back for the remainder of my ** month contract with them. And yes, I said 'contract'. They set the terms, I gave them the money they said it would take, they TOOK my money and issued the cards. THAT is a contract and they are not allowed to unilaterally change it - but they did. I've been with AAA for ** years. I've always trusted their reputation but this experience has shown that they can not be trusted.
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~Scogipa: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scogipa: I'd give them a five out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~Scogipa: For that I would say two out of five.
GetHuman: And finally- any advice for other AAA customers?
~Scogipa: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scogipa taken from his AAA customer service problem that occurred on November 18th, 2017.


2.59 of 5 stars | 96 reviews

~Scogipa's AAA Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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