AAA: I needed a new battery cable put on my car. I u...

A AAA customer review by GetHuman user GetHuman-330356 from November 19th, 2017

Background on GetHuman-330356's case

GetHuman: GetHuman-330356 - can you tell our other AAA customers when your case took place?
GetHuman-330356: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to AAA, and if so, how?
GetHuman-330356: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-330356 a list of common AAA problems)
GetHuman-330356: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-330356's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-330356: I needed a new battery cable put on my car. I used to have triple a years ago. I think it would be nice if AAA WOULD send a mechanic that can perform basic maintenance such as replacing a battery cable. I got stranded befor. Radiator went out the man went to get the parts fixed our car and out us in a hotel over night and charged us nothing.
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
GetHuman-330356: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-330356: I'd give them a five out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
GetHuman-330356: For that I would say two out of five.
GetHuman: And finally- any advice for other AAA customers?
GetHuman-330356: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-330356 taken from his AAA customer service problem that occurred on November 16th, 2017.

AAA

2.59 of 5 stars | 96 reviews

GetHuman-330356's AAA Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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