AAA: It's been ** minutes and I'm still on hold for...
A AAA customer review by GetHuman user ~vlew72 from November 20th, 2017
Background on ~vlew72's case
GetHuman: ~vlew72 - can you tell our other AAA customers when your case took place?
~vlew72: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to AAA, and if so, how?
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~vlew72 a list of common AAA problems)
~vlew72: "Roadside Assistance" was why I was trying to call.
~vlew72's review of AAA customer service
GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vlew72: It's been ** minutes and I'm still on hold for "Emergency" Road side service. Luckily at am at my residence with a dead battery instead of stranded on the side of the road somewhere.
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~vlew72: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vlew72: I'd give them a four out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~vlew72: For that I would say one out of five.
GetHuman: And finally- any advice for other AAA customers?
~vlew72: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vlew72 taken from his AAA customer service problem that occurred on November 18th, 2017.