AAA: Just got my new renewal forms and see where the...
A AAA customer review by GetHuman user ~Blueman from November 26th, 2017
Background on ~Blueman's case
GetHuman: ~Blueman - can you tell our other AAA customers when your case took place?
~Blueman: Sure. It was morning, on November 25th.
GetHuman: Did you reach out to AAA, and if so, how?
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Blueman a list of common AAA problems)
~Blueman: "Roadside Assistance" was why I was trying to call.
~Blueman's review of AAA customer service
GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blueman: Just got my new renewal forms and see where they jacked my car insurance up from $** to $** a month. All because I got a no turn signal ticket, on a clean driving record. That is a $** a month increase for more than * years, which means it will be over $**** for the * years. I can see if I got a DUI, ran a red light, speeding, or even caused an accident. But to hit me for this much for just a no turn signal ticket? Ok,they got me on this one FOR NOW. Guess I gotta pay for the CEO's new boat. Since both my cars and homeowners insurance renews in September, you can be FOR **** SURE that in August, I will be looking for new insurance for both. Get what you greedy can now. I am telling you this UP FRONT what my next move will be in August.
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~Blueman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blueman: I'd give them a four out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~Blueman: For that I would say five out of five.
GetHuman: And finally- any advice for other AAA customers?
~Blueman: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blueman taken from his AAA customer service problem that occurred on November 25th, 2017.