AAA: Last night, our son's truck broke down. He call...

A AAA customer review by GetHuman user ~saa from November 22nd, 2017

Background on ~saa's case

GetHuman: ~saa - can you tell our other AAA customers when your case took place?
~saa: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to AAA, and if so, how?
~saa: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~saa a list of common AAA problems)
~saa: "Cancel booking" was why I was trying to call.

~saa's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~saa: Last night, our son's truck broke down. He called at *:** p.m. and they said it would be at least **:**. They called him back at **:** p.m. and said it was STILL delayed! I'm definitely cancelling that service! All of the towing people we spoke to said their service is horrible!!!!!
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~saa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~saa: I'd give them a four out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~saa: For that I would say one out of five.
GetHuman: And finally- any advice for other AAA customers?
~saa: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~saa taken from his AAA customer service problem that occurred on November 12th, 2017.

AAA

2.59 of 5 stars | 96 reviews

~saa's AAA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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