AAA: On March **, **** my son was killed in a Mopes...

A AAA customer review by GetHuman user ~Cheryl S from November 23rd, 2017

Background on ~Cheryl S's case

GetHuman: ~Cheryl S - can you tell our other AAA customers when your case took place?
~Cheryl S: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to AAA, and if so, how?
~Cheryl S: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheryl S a list of common AAA problems)
~Cheryl S: "Overcharge/Strange charge" was why I was trying to call.

~Cheryl S's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheryl S: On March **, **** my son was killed in a Mopes accident. The following days and wwka were am unbelievable nightmare. My car hit was.damages.when I hit a small ditch in my road, where a small bump had been placed, to prevent erosion. The radiator was damages, to leaking out all water. Travelors Insurance approved repairs, pending delivery to the auto repair shop. The driver sent by Adams Towing refuaed to tow my car, leaving me trapped in my rural home, unable to attend to a.Memorial Service and meet with friends and relatives in Asheville. I had the my insurance transferred to my pickup truck, but when I arrived at the family home on Huffman Rd, Asheville, I got stuck in mud. I called on e again and the truck sent out had a bed and the driver said he couldn't get close enough (in a back yard, with a full driveway). The Adams Office said the trick that would have been appropriate was nor available. aAAA left and we tries to tow or our ourselves, resulting in the truck slamming into the
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~Cheryl S: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheryl S: I'd give them a five out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~Cheryl S: For that I would say one out of five.
GetHuman: And finally- any advice for other AAA customers?
~Cheryl S: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheryl S taken from his AAA customer service problem that occurred on November 17th, 2017.

AAA

2.59 of 5 stars | 96 reviews

~Cheryl S's AAA Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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