Stated problem, AAA sends my billing to old add...

A AAA customer review by GetHuman user ~dj from November 25th, 2017

Background on ~dj's case

GetHuman: ~dj - can you tell our other AAA customers when your case took place?
~dj: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to AAA, and if so, how?
~dj: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~dj a list of common AAA problems)
~dj: "Complaint" was why I was trying to call.

~dj's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dj: Stated problem, AAA sends my billing to old address and seems unwilling to correct problem. This was my *th phone contact, they have stated AAA problem is in under-writing. Do not return telephone calls. I have been AAA Member for ** years. Will see if I receive return call. *It is very disturbing trying to deal with a organization that treats its customers in this manner.
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~dj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dj: I'd give them a five out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~dj: For that I would say one out of five.
GetHuman: And finally- any advice for other AAA customers?
~dj: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dj taken from his AAA customer service problem that occurred on November 22nd, 2017.

AAA

2.59 of 5 stars | 96 reviews

~dj's AAA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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