AAA: Their ***-***-**** number kept hanging up as so...

A AAA customer review by GetHuman user ~Nor Cal from November 26th, 2017

Background on ~Nor Cal's case

GetHuman: ~Nor Cal - can you tell our other AAA customers when your case took place?
~Nor Cal: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to AAA, and if so, how?
~Nor Cal: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Nor Cal a list of common AAA problems)
~Nor Cal: "Complaint" was why I was trying to call.

~Nor Cal's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nor Cal: Their ***-***-**** number kept hanging up as soon as it connected and said "thanks for calling aaa". This happened for over ** minutes until I tried their corporaten umber (***-...), which connected me to their dispatch, which immediately hung up on me.
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
~Nor Cal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nor Cal: I'd give them a three out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
~Nor Cal: For that I would say two out of five.
GetHuman: And finally- any advice for other AAA customers?
~Nor Cal: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nor Cal taken from his AAA customer service problem that occurred on November 24th, 2017.

AAA

2.59 of 5 stars | 96 reviews

~Nor Cal's AAA Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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