AAA: This is the first call I've made in conjuction...

A AAA customer review by GetHuman user GetHuman-215189 from October 31st, 2017

Background on GetHuman-215189's case

GetHuman: GetHuman-215189 - can you tell our other AAA customers when your case took place?
GetHuman-215189: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to AAA, and if so, how?
GetHuman-215189: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-215189 a list of common AAA problems)
GetHuman-215189: "Loyalty program" was why I was trying to call.

GetHuman-215189's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-215189: This is the first call I've made in conjuction with your service and the results were outstanding. This morning I encountered a motorist with car trouble and called AAA. The first person asked if I was having problems on the Garden State Parkway. I said no and he hung up on me! The second call took more than six minutes toget threw the various menu items. I just called AAA to file a complaint and used your "trick" to get through the menu items. WORKED GREAT!
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
GetHuman-215189: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-215189: I'd give them a four out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
GetHuman-215189: For that I would say one out of five.
GetHuman: And finally- any advice for other AAA customers?
GetHuman-215189: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-215189 taken from his AAA customer service problem that occurred on October 24th, 2017.

AAA

2.59 of 5 stars | 96 reviews

GetHuman-215189's AAA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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