AAA: call to make payment and I'm told pol. is not a...

A AAA customer review by GetHuman user GetHuman-223095 from November 26th, 2017

Background on GetHuman-223095's case

GetHuman: GetHuman-223095 - can you tell our other AAA customers when your case took place?
GetHuman-223095: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to AAA, and if so, how?
GetHuman-223095: I used the 800-222-4357 number I found for on the GetHuman AAA customer phone number page I was on: AAA Customer Service Phone Number
GetHuman: And which of these common AAA customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-223095 a list of common AAA problems
GetHuman-223095: "Make a Payment" was why I was trying to call.

GetHuman-223095's review of AAA customer service

GetHuman: So how would you sum up your experience for GetHuman's AAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-223095: call to make payment and I'm told pol. is not active since ****???? Then one is transferred just to begin the process again. Guys this is the **st century attange for payments to be made on line.... Jesus!!!!!
GetHuman: Let's quantify your experience contacting AAA. On a scale of 1 to 5, how easy is it go get help on a AAA problem?
GetHuman-223095: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-223095: I'd give them a two out of five on communication.
GetHuman: And what about AAA's ability to quickly and effectively address your problem?
GetHuman-223095: For that I would say three out of five.
GetHuman: And finally- any advice for other AAA customers?
GetHuman-223095: Call them early in the day or late. Don't forget any personal or account information you might need for AAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-223095 taken from his AAA customer service problem that occurred on November 19th, 2017.

AAA

2.59 of 5 stars | 96 reviews
AAA ReviewsAAA's Phone NumberAll AAA contact infoGeneral AAA customer service info
GetHuman-223095's AAA Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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