ADP Payroll and Benefits: I have a commuter benefit account with the comp...

A ADP Payroll and Benefits customer review by GetHuman user ~mthompson from November 26th, 2017

Background on ~mthompson's case

GetHuman: ~mthompson - can you tell our other ADP Payroll and Benefits customers when your case took place?
~mthompson: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to ADP Payroll and Benefits, and if so, how?
~mthompson: I used the 844-227-5237 number I found for on the GetHuman ADP Payroll and Benefits customer phone number page I was on: ADP Payroll and Benefits Customer Service Phone Number
GetHuman: And which of these common ADP Payroll and Benefits customer issues best describes the reason you wanted to talk to them?
(Shows ~mthompson a list of common ADP Payroll and Benefits problems)
~mthompson: "Complaint" was why I was trying to call.

~mthompson's review of ADP Payroll and Benefits customer service

GetHuman: So how would you sum up your experience for GetHuman's ADP Payroll and Benefits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mthompson: I have a commuter benefit account with the company and cannot get anywhere with anyone. I called today and spoke with a rep by the name of Cesar who hung the phone up on me after telling me the money taken out of my check in January is for buying MTA metrocard in March. According to rep I won"t be reimbursed the full amount i paid with cash previously.
GetHuman: Let's quantify your experience contacting ADP Payroll and Benefits. On a scale of 1 to 5, how easy is it go get help on a ADP Payroll and Benefits problem?
~mthompson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mthompson: I'd give them a five out of five on communication.
GetHuman: And what about ADP Payroll and Benefits's ability to quickly and effectively address your problem?
~mthompson: For that I would say two out of five.
GetHuman: And finally- any advice for other ADP Payroll and Benefits customers?
~mthompson: Call them early in the day or late. Don't forget any personal or account information you might need for ADP Payroll and Benefits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mthompson taken from his ADP Payroll and Benefits customer service problem that occurred on November 16th, 2017.

ADP Payroll and Benefits

1.67 of 5 stars | 34 reviews

~mthompson's ADP Payroll and Benefits Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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