ADT: I had an extension granted for a rebate, due to...
A ADT customer review by GetHuman user ~me from November 5th, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other ADT customers when your case took place?
~me: Yes. It was evening, on October 27th.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common ADT problems)
~me: "Refund" was why I was trying to call.
~me's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: I had an extension granted for a rebate, due to the fact i was given the wrong address to send it to.I mailed the rebate form THE VERY SAME DAY, and they said as long as it was postmarked by the time the extension was up, it would be approved, but yet they denied it! The customer service rep that i had was absolutely RUDE & transferred me to a different department, just to be connected back to another rude representative!
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~me: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a three out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~me: For that I would say two out of five.
GetHuman: And finally- any advice for other ADT customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his ADT customer service problem that occurred on October 27th, 2017.