ADT: On hold for about ** minutes. Then found we had...
A ADT customer review by GetHuman user GetHuman-45965 from November 24th, 2017
Background on GetHuman-45965's case
GetHuman: GetHuman-45965 - can you tell our other ADT customers when your case took place?
GetHuman-45965: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45965 a list of common ADT problems)
GetHuman-45965: "Cancel service" was why I was trying to call.
GetHuman-45965's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45965: On hold for about ** minutes. Then found we had been transferred to wrong department. Could not get technician for seven days! Did not offer solutions, help - just "sorry" this happened three different times. Then pu on "priority" list which basically is cancellation list. Very poor service.
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
GetHuman-45965: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45965: I'd give them a five out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
GetHuman-45965: For that I would say one out of five.
GetHuman: And finally- any advice for other ADT customers?
GetHuman-45965: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45965 taken from his ADT customer service problem that occurred on November 20th, 2017.