ADT: Spent two days tring to get the house next door...

A ADT customer review by GetHuman user ~confused daughter from November 5th, 2017

Background on ~confused daughter's case

GetHuman: ~confused daughter - can you tell our other ADT customers when your case took place?
~confused daughter: Yes I can. It was afternoon, on October 28th.
GetHuman: Did you reach out to ADT, and if so, how?
~confused daughter: I used the 800-280-6946 number I found for on the GetHuman ADT customer phone number page I was on: ADT Customer Service Phone Number
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows ~confused daughter a list of common ADT problems)
~confused daughter: "Start service" was why I was trying to call.

~confused daughter's review of ADT customer service

GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~confused daughter: Spent two days tring to get the house next door an installation appt.Got so much conflicting info really wondering if worth it to persue. Have new system at our home... very concerned about future service if there is a problem
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
~confused daughter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~confused daughter: I'd give them a five out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
~confused daughter: For that I would say four out of five.
GetHuman: And finally- any advice for other ADT customers?
~confused daughter: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~confused daughter taken from his ADT customer service problem that occurred on October 28th, 2017.

ADT

1.94 of 5 stars | 89 reviews

~confused daughter's ADT Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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