AFLAC: Called * times went thru the whole menu of ques...
A AFLAC customer review by GetHuman user ~Harry from November 22nd, 2017
Background on ~Harry's case
GetHuman: ~Harry - can you tell our other AFLAC customers when your case took place?
~Harry: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to AFLAC, and if so, how?
GetHuman: And which of these common AFLAC customer issues best describes the reason you wanted to talk to them?
(Shows ~Harry a list of common AFLAC problems)
~Harry: "Coverage question" was why I was trying to call.
~Harry's review of AFLAC customer service
GetHuman: So how would you sum up your experience for GetHuman's AFLAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harry: Called * times went thru the whole menu of questions and inputs then the recording said I will transfer you now and the the line went dead....* times. They are awful...I'm canceling asap
GetHuman: Let's quantify your experience contacting AFLAC. On a scale of 1 to 5, how easy is it go get help on a AFLAC problem?
~Harry: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harry: I'd give them a five out of five on communication.
GetHuman: And what about AFLAC's ability to quickly and effectively address your problem?
~Harry: For that I would say four out of five.
GetHuman: And finally- any advice for other AFLAC customers?
~Harry: Call them early in the day or late. Don't forget any personal or account information you might need for AFLAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harry taken from his AFLAC customer service problem that occurred on November 17th, 2017.