AFLAC: I filed my first claim in Aug and it is now Oct...

A AFLAC customer review by GetHuman user GetHuman-47576 from November 24th, 2017

Background on GetHuman-47576's case

GetHuman: GetHuman-47576 - can you tell our other AFLAC customers when your case took place?
GetHuman-47576: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to AFLAC, and if so, how?
GetHuman-47576: I used the 800-992-3522 number I found for on the GetHuman AFLAC customer phone number page I was on: AFLAC Customer Service Phone Number
GetHuman: And which of these common AFLAC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-47576 a list of common AFLAC problems)
GetHuman-47576: "Update account information" was why I was trying to call.

GetHuman-47576's review of AFLAC customer service

GetHuman: So how would you sum up your experience for GetHuman's AFLAC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-47576: I filed my first claim in Aug and it is now Oct and I am still waiting. No one can seem to get their story straight. I was told it would only take up to ** days. Well, I am far beyond the ** day mark and still no answer. My rep told me to call him back in ** hours and he would have the results, a week later he will not answer my call or return my call. I feel like I have wasted a lot of money paying into a faulty insurance.
GetHuman: Let's quantify your experience contacting AFLAC. On a scale of 1 to 5, how easy is it go get help on a AFLAC problem?
GetHuman-47576: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-47576: I'd give them a four out of five on communication.
GetHuman: And what about AFLAC's ability to quickly and effectively address your problem?
GetHuman-47576: For that I would say one out of five.
GetHuman: And finally- any advice for other AFLAC customers?
GetHuman-47576: Call them early in the day or late. Don't forget any personal or account information you might need for AFLAC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-47576 taken from his AFLAC customer service problem that occurred on November 17th, 2017.

AFLAC

2.20 of 5 stars | 62 reviews

GetHuman-47576's AFLAC Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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